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Benefits of Remote Computer Support
Today, connecting with customers does not necessarily mean that you have to be face to face. Today, many consultants take care of their clients’ business through remote support.
Nowadays, remote support is the way to go for a computer repair business when it comes to troubleshooting and fixing a wide variety of software related issues. It will not likely replace your physical computer repair work but it allows you to save time while you are working and expand your service area. With remote support, you can expand your business when it comes to troubleshooting and fixing different computer software issues, network connectivity problems and hardware issues.
This is another way of performing a technical support formed on an on-site visit but instead remotely done via telephone, e-mail, text or instant messaging, online chat or even remote desktop control.
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Many large companies have their own technical support departments, whereas smaller businesses and individuals typically turn to a computer support firm or the internet when diagnosing and addressing computer-related issues.
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You can save more billable hours getting repairs done through online means than wasting your time travelling to your client’s location. You don’t have to charge your client big since you don’t travel anymore and you can do remote troubleshooting without having to subject yourself to the hassles of travelling. Through remote support your business can be effective and efficient as well.
When you work remotely, you can do as many jobs as you can invoke. You can in more than one occasion have six remote sessions going at one time. If each client’s problem takes an hour to resolve, then you have six billable hours done in an hour. However, you should handle this type of situation with care. If you had not been double-dipping you would have taken significantly less time in a client’s concern than an hour so you cannot bill your client an hour’s job. This means that if you handle the work properly, remote support will let you get more things done in less time.
If you work at home then you can work even after hours. This means that you can even serve those types of clients who have time problems of letting their computer repaired until they were out of the office. Working in an environment that is very private and not intrusive and you have complete control of everything will allow you the freedom to work as much and as long as you would want to. With remote support, you can help a lot of small business and individuals more, which is also good for your business.